Shipping policy

Next-Day Collection
Your order is normally ready to collect within 24 hours. Collection is available: Monday - Friday 10am - 4pm and Saturday 10am - 2pm only from our Cheltenham store.

Please note, click and collect orders placed over the weekend will be processed on a Monday. Please do not visit the store until you have received confirmation your order is ready to collect. 

Standard Delivery
The standard UK delivery, of 3-6 working days, charge is £3.50 and orders over £100 will be delivered free of charge.

Providing your items are in stock, we will aim to deliver your order within 6 working days. Please note – during our sale and peak periods you should allow up to 7-10 working days. Saturdays, Sundays and all Bank Holidays are classed as non-working days.

Where possible, we will endeavour to send all of your order together, however, any items that are out of stock will be sent as soon as possible. Please note – you will only be charged one delivery charge per order. If any order is out of stock, we will notify you and advise of the anticipated delivery date.

All delivery dates are estimates and we cannot guarantee specific deadlines. Saturdays, Sundays and all Bank Holidays are classed as non-working days. Whilst we will use our best efforts to meet all orders we cannot guarantee the availability of any particular products displayed on this website.

We reserve the right to discontinue the offer of any product listed on the website at any time without notice.

 

If you have an email address registered with us you will receive an email to confirm that your items have been despatched.

Vinegar Hill cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel, please contact us via email at orders@vinegarhill.co.uk or call our Customer Services Team on 01242 584404 (Weekdays 9am – 5pm).